Dealing with a difficult situation – CELPIP Speaking Task 6: Apologizing for Deleting a Coworker's Email

Difficult Situation: stay calm and professional. Acknowledge the problem, offer a practical solution, and show empathy. Polite modals (I'd suggest, would it be possible) match CELPIP's workplace tone.

Apply the Dealing with a difficult situation strategy to "Apologizing for Deleting a Coworker's Email."