CELPIP practice resource

CELPIP Writing Task 1 Email Samples

Model emails, structure notes, and tone cues so Task 1 feels predictable on exam day.

CELPIP Writing Task 1 asks you to write an email for a realistic situation. A strong answer covers every bullet point, uses the correct tone, and organizes ideas into clear paragraphs.

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Recommended Structure

Use a predictable structure so you do not waste time deciding how to organize the email during the test.

  • Greeting and purpose: explain why you are writing.
  • Body paragraph 1: answer the first one or two bullet points.
  • Body paragraph 2: add details, request action, or explain a problem.
  • Closing: thank the reader or state the next step.

Tone Rules

Use formal language for work, landlord, complaint, and service emails. Use friendly but still clear language for a friend, neighbour, or classmate.

Sample answers

Study prompts, model responses, and what makes each answer effective.

Sample: Complaint Email

Prompt

You bought a laptop online, but it arrived with a damaged screen. Write an email to customer service explaining the problem, requesting a solution, and asking about the next steps.

Model answer

Dear Customer Service Team,

I am writing about a laptop I ordered from your website last week. Unfortunately, when the package arrived yesterday, I noticed that the screen was cracked and the laptop could not be used properly.

I would like to request either a replacement or a full refund. I have kept the original box and can send photos of the damage if needed. Please let me know whether I should return the laptop by mail or take it to one of your stores.

I would appreciate a response as soon as possible because I need the laptop for work. Thank you for your help.

Sincerely,
Alex Chen
  • ·The purpose is clear in the first paragraph.
  • ·All prompt requirements are covered.
  • ·The tone is formal and polite.

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